Gurgi waddles from puddle to Pond…
4 (and a half) weeks training.. over, just like that! .. it seems it was only yesterday that we were all strangers sitting in the training room trying to figure out if Exceed was feared more than it deserved, or even feared enough..lol
Our group hit the phones for the first time, unofficially, yesterday.. but officially today.. we left the comfort of our ickle training puddle.. and were plopped into the Pond 
I must admit, I’ve not really thought about it.. I kinda just closed my eyes really tight, flapped like mad as I made my way over..lol First call was an irate customer.. just what ya need to kick off the call-taking mood right? ..was all good tho.. the calming effect of my voice got the customer chuckling towards the end of the call.. *smirks* lol 
The day went SO quick today.. I dun even think I took that many calls.. and most of which I did take were transfers.. I did have a nice call to top off the end of day tho.. “you’re the best person, by far, I’ve ever spoken to on the phone…. it’s beautiful” ..talk about compliments!! *blushes*
To the team..
Zoe, Kumaran, Dan, Stan, Troy, Shaza, James, Ash, James, Jesse, Tom, Jess, Lauren and Kirri..
CONGRATS GUYS!! We make an awesome team!! WELL DONE!
…and our trainers..
Many, many, many thanks to our trainers..
Quinny, Mandy and Mick!
We played up plenty, tested your patience, we know.. but we wouldn’t have walked outta that training room with the confidence and eagerness we had if it weren’t for you 3! I think I speak for all of us when I say.. Muchly appreciated! Thanks heaps! 
…loving my job right now! <3
Tags: Work
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